Supported Products and Project Types

Templating.app supports Issue Templates across the following Jira products:

Jira
Use templates e.g. for software development tasks, including epics, stories, bugs, and technical tasks.
Perfect for agile teams using Scrum or Kanban methodologies.
Jira Service Management (JSM)
Create templates for common ITSM tasks such as service requests, incidents, changes, and problem management.
Ideal for service desks and customer support teams aiming to improve ticket handling.
Jira Product Discovery
Manage ideas and feedback with custom templates that fit product discovery workflows.
Helps product managers organize and prioritize ideas consistently.

Templating.app supports both types of projects available in Jira, ensuring flexibility based on team needs and administrative control:

Team-Managed Projects
Empower teams to manage their own configurations, including workflows and issue types.
Use Issue Templates to maintain consistency while allowing teams the flexibility to customize.
Company-Managed Projects
Ideal for organizations that require standardized configurations across multiple teams.
Issue Templates help enforce consistency in workflows, permissions, and fields.