Create HAR File for Support

Sometimes, to help solve an issue, our support team may ask you to provide HAR files. These files capture the details of network activity, helping us better understand what’s happening behind the scenes and troubleshoot effectively.

Note

HAR files can contain sensitive data. We recommend reviewing the file and removing any personal information before sending. We treat all files with the highest confidentiality.

What Are HAR Files?

A HAR file is a record of network activity between your browser and the website, logging information such as HTTP requests and responses. It’s especially useful for diagnosing issues like:

• Network errors or failures
• Slow loading times
• Problems with authentication or permissions

Generating a HAR File

To create a HAR file, please follow the steps for your browser below:

Chrome

1. Open Google Chrome and go to the page where you’re experiencing the issue.
2. Right click and choose Developer Tools.
3. Go to the Network tab.
4. Check Preserve log to record the network activity from the beginning.
5. Reproduce the issue by refreshing the page or performing the action causing the error.
6. Right-click within the network logs, click ‘copy all listed as cURL’ and paste the content to your support ticket or provide it via mail.
7. You can also save the copied content to a text file and share it with us.

Firefox

1. Open Firefox and navigate to the problematic page.
2. Right click and choose Developer Tools.
3. Switch to the Network tab.
4. Check Persist Logs to ensure all network data is captured.
5. Reproduce the issue.
6. Right-click on the network log, click ‘copy all listed as cURL’ and paste the content to your support ticket or provide it via mail.
7. You can also save the copied content to a text file and share it with us.

Safari

1. Open Safari and enable Developer mode (if not enabled, go to Safari > Preferences > Advanced and check Show Develop menu).
2. Go to Develop > Show Web Inspector.
3. Switch to the Network tab.
4. Reproduce the issue.
5. Right-click within the network log, click ‘copy all listed as cURL’ and paste the content to your support ticket or provide it via mail.
6. You can also save the copied content to a text file and share it with us.

Need Help?

If you have any questions or need further assistance, feel free to reach out! You can contact support for additional guidance.

Thank you for helping us get closer to resolving your issue! 🙌