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Templating.app Documentation
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Support

We’re here to make sure your experience with Templating.app is smooth, efficient, and enjoyable! Here’s everything you need to know about getting help, connecting with our team, and finding the right resources when you need them.

Getting Help: Your Options

Our support team is ready to assist you in finding solutions, guiding you through features, or even brainstorming how to best use Templating.app in your projects. Here’s how you can get the help you need:

Browse Our Documentation

Start by checking our documentation to find answers to common questions and learn about all the features of Templating.app. It’s packed with step-by-step guides, best practices, and video tutorials to help you master every part of the app.

Public Feature Request Board

Got ideas for new features or improvements? Head to our Feature Request Board to share your thoughts, see what’s already in the works, and vote on popular suggestions.

Contact Support Directly

Need personalized help? You can reach out to our support team via our help desk or by scheduling a meeting with Sarah, Product Manager of Templating.app.

Pricing and Trial Options

Templating.app is free for teams of up to 10 users! For larger teams, there’s a **30-day free trial** so you can test all features and see the benefits firsthand.

Visit the Atlassian Marketplace to learn more about pricing plans and start your free trial today.

Supported Platforms and Limitations

Templating.app brings template-driven productivity to a variety of Jira setups. However, certain API limitations mean not every feature is available across all Jira products and project types. Here’s an overview:

  • Supported Jira Products: Jira Cloud, Jira Service Management Cloud
  • Project Types: Both team-managed and company-managed projects

Note: Some advanced template features may not be fully supported for Jira Service Management projects or team-managed projects due to current API restrictions.

Why Customers Love Our Support

We are proud of our fast, friendly, and reliable support. Here’s what sets us apart:

  • Responsive Assistance: No need to wait for days - our team is dedicated to addressing your questions quickly.
  • Regular Updates Based on Feedback: We actively listen to your feedback, using it to release regular updates and new features.
  • Extensive Resources: From video tutorials to in-depth documentation, we make sure you have all the tools you need to succeed with Templating.app.

Stay Connected

To stay up-to-date on all the latest features, announcements, and tips for Templating.app, follow us on LinkedIn.

Templating.app was created to make Jira workflows efficient, consistent, and even fun! If there’s ever something we can do to make it better, please don’t hesitate to reach out. Happy templating💜!